Public
Leave it on Google
This is the one that helps most, because it's the one other business owners read before they call. Write what the work actually was and what it did — specifics are worth more than adjectives.
Thank you
If it was worth it, say so where it counts.
A review takes about a minute and it's the single most useful thing a past client can do for a business like this one.
Private
Or tell me privately instead
If something went wrong, that's more useful to hear than a public review is, and it shouldn't cost you a difficult conversation to say it. Email goes straight to Jeffrey Metcalf and nowhere else.
How this works
Both doors are open to everyone.
Metcalf Media doesn't screen people toward Google based on what they're about to say. Filtering unhappy customers away from a public review is against Google's policy, and a business that does it is managing its rating rather than earning it.